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How a Phone Call Turned a 1-Star Review Into a 5-Star Fan
I just called a customer who left a 1-star review. What happened next reminded me…
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Our First $10K Day at Boostcous
We had our first $10k day yesterday at Boostcous. And for the first time, it…
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KnoCommerce Partners with AppLovin's Axon Ads Manager
We first started seeing mobile games come up on our post-purchase surveys two years ago.…
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Why 8-Figure Brands Are Still Running 2014 Surveys in 2026
Crazy to me that 8-9 figure brands are still running 2014 surveys in 2026. Just…
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The Year I Had Everything and Lost Myself: A Founder's Truth About Balance
Success and suffering aren’t opposites. Sometimes, they’re roommates. 2025 was the best year of my…
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Why Careers Are Circular, Not Linear
I drew this on a hotel napkin last week. It is how everything I do…
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